FAQ

FREQUENTLY ASKED QUESTIONS - Q&A


1. How to Place Orders

2. Shipping

  • Our products are shipped directly from our headquarters in Goyang, South Korea.
  • We mainly work with FedEx Standard, which offers the best balance between speed and price.
  • If you prefer to use a different carrier, we are flexible and open to that.
  • We can provide a shipping estimate if you share your exact delivery address.

This estimate usually reflects the maximum possible cost; in many cases, the final amount can be up to 40% lower.

3. Payments

  • Orders can be paid via Bank Transfer.
  • Please send us the bank transfer receipt, our team will begin preparing the shipment.
  • Shipping fees are charged separately once the package is ready to ship, and an invoice is issued that can also be paid via Bank Transfer.


4. Order Preparation

  • If all items are in stock, orders are usually ready within 1–2 days.
  • If certain products need to be restocked, shipping may take up to 3-7 additional days.
  • Products marked with the red cart emoji  🚗  are in stock and can be shipped much faster.


5. Pre-orders 

  • We update the preorder items on our website every weekday.⏰
  • We offer major POB companies such as SOUNDWAVE, JYP, Aladin, Music Plant, Music Korea, and BDM, allowing us to offer a wide range of products, both with and without POBs.

Pre-order Shipping Times

  • Without POB: approximately 3 days after the release date.
  • With POB: depends on the company providing the POB; some may take longer, especially Soundwave, which usually takes around 7 days.

Special Requests

  • If there is a product you are interested in that is not available on our website, please contact us by email and we will do our best to find and provide it.


6. Minimum Order Quantity (MOQ) 

  • Usually, there is no MOQ, although some specific products may require it.
  • If necessary, we will notify you in advance.


7. Website Updates

  • Our website is updated twice a week, usually on Mondays and Fridays.

 

8. Guarantee and Conditions

  • All products should arrive with everything agreed upon (POB).
  • If any product arrives without POB or in poor condition (damaged or broken), our team will send a replacement.
  • Upon request, we can provide a document certifying that all our products are 100% official and authentic.